Our philosophy is based on four pillars: customer care, employee focus, innovation and quality. These are underpinned by two general principles:
Passion: Each of MAX FRANKE’s employees shares our passion for light.
Trust: For us, trust is the foundation of the partnership with our customers and of how we work with each other.
Total customer care – this philosophy is at the heart of everything that MAX FRANKE does. We have developed a range of services that covers everything to do with lighting. Our top priority is to provide our customers with the best possible lighting solutions and not just to sell lights.
The customer is the benchmark for the quality of our products and services, and their opinion is what matters. The loyalty of our customers and partnerships that, in some cases, stretch back more than 25 years are proof of our successful philosophy.
Our customers benefit from the comprehensive support provided by our passionate, interdisciplinary teams, who ensure direct and professional communication. Our teams comprise an employee with a technical/creative background, and one with a background in business. Engineers, architects, designers, physicists and salespeople all work successfully side by side at MAX FRANKE. This enables us to respond to individual customer requests of any kind and to achieve the best possible results in a short space of time. Alongside our customers, motivated, entrepreneurial and professional employees are the most important basis of our success. We reward passion and courage, and we support our employees in their personal and professional development.
The exacting demands of our customers mean that we are constantly faced with new tasks and challenges, which we meet with innovative ideas and products. In addition to our expertise and flexibility, creativity is our strength. Innovation is a driving force for our business and is the foundation of our future success. But it isn’t limited just to products. Rather, it incorporates all areas of relevance to the company, and is reflected in MAX FRANKE’s ability to adapt to changing conditions.
Maintaining our high standards of quality is especially important to us. That’s why our lights and production processes have been certified by the VDE Association for Electrical, Electronic & Information Technologies with the European ENEC Mark. This is confirmed by our professional quality management system, which has systemised processes covering every area of our company, and which allows us to document the quality of MAX FRANKE’s work for those outside the company to see.